Term and Conditions

Welcome to WEDZE Store

At WEDZE Store, we’re passionate about equipping ski enthusiasts with high-quality gear for unforgettable mountain adventures. These Terms and Conditions outline the rules and regulations governing your use of our website and services. By accessing skioutfitshop.com and making a purchase, you agree to be bound by these terms.

1. Website Usage and Access

1.1 Eligibility

Our website and services are intended for users who are at least 18 years old or accessing with parental consent. By using our site, you confirm you meet these requirements.

1.2 Account Responsibility

If you create an account with us, you are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Providing accurate and current information
• Notifying us immediately of any unauthorized use

2. Products and Services

2.1 Product Description

We specialize in premium ski equipment and apparel including:

• Kids Ski Suits and Ski Wear
• Ski Boots, Gloves, and Mittens
• Ski Goggles, Hats, and Helmets
• Ski Jackets, Trousers, and Thermals
• Ski Poles, Socks, Tights, and Sledges

2.2 Product Availability

All products are subject to availability. We reserve the right to discontinue any product without notice. If an item becomes unavailable after ordering, we will notify you and provide a full refund.

2.3 Product Information

We make every effort to display product colours and details as accurately as possible. However, slight variations may occur due to monitor settings and photographic lighting.

3. Orders and Payment

3.1 Order Process

Your order represents an offer to purchase our products. We reserve the right to accept or decline orders at our discretion. Order acceptance occurs when we send your order confirmation email.

3.2 Pricing and Payment

All prices are in British Pounds (£) and include VAT where applicable. We accept:

• Visa, MasterCard, JCB credit/debit cards
• PayPal

Payment is processed immediately upon order confirmation. You agree to provide current, complete, and accurate purchase information.

3.3 Order Processing

Orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order is dispatched.

4. Shipping and Delivery

4.1 Shipping Methods

We offer two shipping options:

• Standard Shipping (£12.95): DHL or FedEx, 10-15 business days after dispatch
• Free Shipping (Orders over £50): EMS, 15-25 business days after dispatch

4.2 Delivery Areas

We ship globally, excluding some remote areas and parts of Asia. Delivery times are estimates and may vary depending on your location and customs processing.

4.3 Delivery Responsibilities

Once goods are delivered to your specified address, risk passes to you. You are responsible for:

• Providing accurate delivery information
• Inspecting goods upon delivery
• Reporting any delivery issues within 48 hours

5. Returns and Refunds

5.1 Return Policy

We offer a 15-day return period from the delivery date. To be eligible for return:

• Items must be unused and in original condition
• Original packaging and all tags must be included
• A copy of your order confirmation must be included

5.2 Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

• Ski Gloves and Mittens (unless packaging unopened)
• Ski Socks and Tights
• Ski Thermals
• Opened or used ski equipment
• Personalized or custom items

5.3 Return Process

To initiate a return:

1. Email [email protected] with your order details
2. Package items securely with original packaging
3. Ship to: WEDZE Store Returns, 68 The Horsefair, Bristol, GB BS3R 4VA

5.4 Refund Processing

Refunds are processed within 3-5 business days after we receive and inspect returned items. Original shipping charges are non-refundable unless the return is due to our error.

6. Intellectual Property

All content on skioutfitshop.com, including text, graphics, logos, images, and software, is the property of WEDZE Store and protected by intellectual property laws. You may not:

• Reproduce, duplicate, or copy any content without express written permission
• Use our trademarks or branding without authorization
• Extract or utilize any website content for commercial purposes

7. User Responsibilities

7.1 Prohibited Activities

When using our website, you agree not to:

• Use the site for any unlawful purpose
• Attempt to gain unauthorized access to any part of the website
• Interfere with the proper working of the website
• Provide false or misleading information
• Engage in any activity that could damage, disable, or overburden our infrastructure

7.2 Product Use

You are responsible for:

• Using all ski equipment safely and as intended
• Following manufacturer guidelines and safety instructions
• Ensuring proper fit and function of all equipment before use
• Regularly inspecting equipment for wear and damage

8. Liability Limitations

8.1 Product Liability

While we ensure all products meet quality standards, we are not liable for:

• Injuries resulting from improper equipment use
• Damage caused by product modification or misuse
• Normal wear and tear of products
• User error in equipment assembly or operation

8.2 Website Availability

We strive to maintain continuous website availability but are not liable for temporary unavailability due to maintenance or circumstances beyond our control.

9. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy (available on our website) explains how we collect, use, and safeguard your data in compliance with applicable data protection laws.

10. Governing Law and Disputes

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Continued use of our website after changes constitutes acceptance of the modified terms.

12. Contact Information

For questions about these Terms and Conditions, please contact us:

• Email: [email protected]
• Address: WEDZE Store, 68 The Horsefair, Bristol, GB BS3R 4VA
• Response Time: Within 24 hours during business days