Privacy Policy

Last Updated: December 2023

1. Information We Collect

To provide you with the best shopping experience for your winter sports needs, we collect the following types of information:

Personal Information You Provide

• Contact Details: Name, email address, phone number, shipping address
• Payment Information: Credit/debit card details (processed securely by our payment partners), PayPal account information
• Order Details: Products purchased, sizing preferences, gift messages
• Communication Records: Correspondence with our customer service team

Information Collected Automatically

• Device Information: IP address, browser type, device type, operating system
• Browsing Data: Pages visited, products viewed, time spent on site, referral sources
• Location Data: General geographic location (country/city level) for shipping and currency purposes

2. How We Use Your Information

We use your information to enhance your winter sports shopping experience:

• Order Processing: To process and ship your ski equipment orders worldwide
• Customer Service: To provide support for your purchases and answer questions about our products
• Personalisation: To recommend relevant ski gear based on your browsing history and preferences
• Security: To protect against fraud and unauthorized transactions
• Marketing: To send you information about new products and promotions (only with your consent)
• Improvements: To enhance our website and product offerings for the skiing community

3. Data Sharing and Disclosure

We treat your data with the same care we put into selecting our ski equipment. We only share your information when necessary:

• Payment Processors: With secure payment providers (Visa, MasterCard, JCB, PayPal) to complete transactions
• Shipping Partners: With delivery services to ship your orders worldwide (excluding some Asian countries and remote areas)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with any merger, sale of company assets, or acquisition

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

Your security is our priority, both on the slopes and online:

• Secure Storage: Your data is stored on secure servers with limited access
• Encryption: We use bank-level SSL encryption to protect data transmission
• Payment Security: We never store your full payment card details on our servers
• PCI Compliance: All transactions are processed through PCI-compliant payment gateways
• Data Retention: We retain your information only as long as necessary for business purposes or as required by law

5. International Data Transfers

As we serve customers globally (excluding some Asian countries and remote areas), your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place to protect your information in accordance with this policy and applicable laws.

6. Your Rights and Choices

You have control over your personal information:

• Access: You can request details of the personal information we hold about you
• Correction: You can update or correct your information through your account or by contacting us
• Deletion: You can request deletion of your personal information, subject to legal requirements
• Marketing Preferences: You can opt-out of marketing communications at any time
• Data Portability: You can request a copy of your data in a machine-readable format

To exercise these rights, please contact us at [email protected].

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Required for basic site functionality and secure checkout
• Analytics Cookies: Help us understand how customers use our site to improve our offerings
• Preference Cookies: Remember your settings and preferences for future visits
• Marketing Cookies: Used to show relevant advertisements (only with your consent)

You can control cookie settings through your browser. Note that disabling some cookies may affect site functionality.

8. Children’s Privacy

While we sell Kids Ski Suits and children’s equipment, our website is not directed at children under 16. We do not knowingly collect personal information from children without parental consent.

9. Policy Updates

We may update this policy to reflect changes in our practices or legal requirements. We will notify you of significant changes and update the “Last Updated” date.

10. Contact Us

Thank you for trusting WEDZE Store with your winter sports needs. We’re committed to protecting your privacy while helping you conquer every slope with confidence!