FAQ

We specialise in premium ski gear for all ages and skill levels. Our collection includes:

• Kids Ski Suits and full Ski Wear range
• Ski Boots, Gloves, Mittens and Goggles
• Ski Helmets, Hats and Neck Warmers
• Ski Jackets, Trousers and Thermals
• Ski Poles, Socks, Tights and Sledges

Perfect for family trips or expert mountain challenges!

Absolutely! Our carefully curated collection meets the needs of winter sports enthusiasts at every level, from first-time family skiers to seasoned experts. We have specific ranges for children and adults ensuring everyone can enjoy the slopes with confidence.

Simply browse our collection, select your items and proceed to checkout. You’ll need to provide your delivery details and choose your preferred payment method. We’ll send you confirmation emails throughout the process.

While creating an account makes future orders quicker, it’s not mandatory. You can checkout as a guest if you prefer.

We process orders quickly to get your gear to you promptly. If you need to modify or cancel your order, please contact us immediately at [email protected] and we’ll do our best to help, though we cannot guarantee changes once processing has begun.

We offer two performance-driven delivery services:

Our team processes all orders within 1-2 business days. We carefully check and prepare your premium ski gear to ensure it arrives in perfect condition.

We ship worldwide to winter sports enthusiasts across the globe! However, please note that delivery to some Asian countries and remote areas may not be available due to logistical constraints. If you have specific concerns about your location, please contact us before ordering.

Delivery times are estimates and may vary due to customs processing, weather conditions, or other factors beyond our control. During peak winter season, we recommend ordering early to ensure you have your gear in time for your adventure.

We accept all major payment methods for your convenience:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely to ensure your information is protected.

Absolutely. We use industry-standard encryption and security measures to protect your payment information. Your financial details are never stored on our servers.

Your satisfaction is our priority! We offer a 15-day return policy from the date you receive your items. If you’re not completely satisfied with your purchase, you can return it for a refund or exchange.

Please contact our customer service team at [email protected] within 15 days of receiving your order. We’ll provide you with return instructions and the necessary documentation. Items must be in original condition with all tags attached.

Customers are responsible for return shipping costs unless the return is due to our error or defective merchandise. We recommend using a trackable shipping service for returns.